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Africa's action plan for adventure travel
Destinations on the continent are encouraging visitors to get out of their safari vehicles and try activities like...
Roger Block sees bright future with next generation of advisors
Travel Leaders Network's president welcomes the influx of ICs.
United initiative doesn't fly with me
United is now selling customer data so that companies can push targeted advertisements. It's a money grab that makes me...
Five things to know when buying an agency
If your attorneys have never been involved in travel-industry acquisitions, here's what they probably don't know about.
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Reality Check columns
The change in the air goes beyond the election
The smart traveler is doing two things, and the smart advisor had better be quick to keep up with these changes.
Filling jobs, a la Jobs
Who's my agency mentor? You might have heard of Steve Jobs?
Don't get why we don't sell air? Our clients do
Every travel professional needs to specialize in something broad or something specific. We have a fairly sophisticated...
Fighting the good fight -- even on Sunday
Ours is the dream-fulfillment business. Yes, we have beaches and castles and charming cities high on a hill. But travel can...
Remember when travel agencies needed customer parking?
Our profession has changed. In the Travel Institute's industry report last year, it said that 71% of travel agents now work as...
Here's a bucket-list item that is getting old
I am trying to meet up with a specific individual who happens to live a fair distance away.
Paradise is a flight and a drive away
The Turks and Caicos Islands are as drop-dead gorgeous and wonderful as the press reports tell us. But first, you have to go...
There's a new hurdle for agencies, and I'm as stumped as you
While our business models may be very different, I am having the same challenges you are when it comes to finding the best...
Meanwhile, in the rest of the world
I thought it might be a good time to look at how things are going abroad, where everything is hunky-dory -- or is it? Here are...
What we learned about our clients last year
Clients are patriotic, support legalization of marijuana, own firearms, frequently use smartphones, have mixed responses toward...
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Alienating travel agencies could cost American Airlines $1.5 billion
Southwest will adopt assigned seating and add extra-legroom seats
Airline alliances redouble efforts to make multicarrier itineraries seamless
JetBlue fortifies its New England presence
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